fry9 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Introduction

This Privacy Policy ("Policy") describes how fry9 ("fry9", "we", "us", "our") collects, uses, stores, and protects personal data relating to individuals ("you", "the Player", "User") who access or use the fry9 online betting and casino platform at https://fry9.io and all associated services.

fry9 is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy applies to all personal data collected through the fry9 website, mobile-responsive pages, customer support channels, and payment processing integrations.

By registering a fry9 account, making a deposit, or otherwise using the fry9 platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the fry9 Terms & Conditions and Responsible Gaming Policy, both of which are available in the footer of every fry9 page.

2 Data Controller

For the purposes of this Privacy Policy, fry9 acts as the data controller in respect of personal data collected through the platform. As data controller, fry9 determines the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the fry9 data team at the contact details listed in Section 13 of this Policy. fry9 will respond to all verified data requests within 30 calendar days of receipt.

Where fry9 engages third-party processors — such as payment gateway providers, identity verification partners, and game software suppliers — those parties act as data processors operating under fry9's instructions and under contractual obligations consistent with this Policy. fry9 remains responsible for ensuring that such processors handle your data appropriately.

3 Personal Data We Collect

fry9 collects personal data through several channels, including account registration forms, identity verification submissions, payment transactions, customer support interactions, and automatic technical data collection during platform use. The categories of data collected are described below.

fry9 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for age and identity verification purposes.

4 How We Use Your Personal Data

fry9 uses the personal data it collects for the following purposes. Each purpose is tied to a lawful basis as described in Section 5.

• Account Registration and Management: To create and maintain your fry9 player account, verify your identity, manage your fry9 Login credentials, and communicate account-related information to you.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer partners; to verify transaction authenticity; and to maintain accurate financial records for your account.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years, that you are who you claim to be, and that your payment methods are legitimately registered in your name.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, identity theft, and other forms of financial crime or platform abuse.
• Platform Personalisation: To present you with game recommendations, betting markets, and promotional content that may be relevant based on your platform activity — subject to your communication preferences.
• Responsible Gaming Compliance: To honour deposit limits, cooling-off periods, and self-exclusion requests that you have activated; to monitor betting patterns that may indicate problem gambling behaviour; and to withhold marketing materials from players who have activated responsible gaming restrictions.
• Legal and Regulatory Compliance: To comply with applicable anti-money-laundering laws, record-keeping obligations, and any lawful information requests from competent authorities.
• Customer Support: To respond to your enquiries, handle complaints, resolve disputes, and improve the quality of the fry9 support service.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the fry9 platform.

5 Legal Basis for Processing

fry9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your fry9 account, process your deposits and withdrawals, settle bets, and provide the services you have registered to use.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, financial crime prevention obligations, and lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out on the basis of fry9's legitimate business interests, where those interests are not overridden by your fundamental rights. This includes fraud detection, platform security monitoring, and aggregated analytics for product improvement.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Third-Party Disclosure

fry9 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. fry9 shares personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processing Partners: Personal and financial data is shared with payment processing intermediaries — including bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of processing your deposit and withdrawal transactions. These partners are bound by their own data protection obligations.
• Identity Verification Providers: Where fry9 uses a third-party KYC service to verify identity documents, the relevant personal data (name, date of birth, document images) is shared with that provider for verification purposes only. Verification providers are contractually prohibited from using your data for any other purpose.
• Game Software Providers: Technical session data (such as player ID, game session token, and bet amounts) may be shared with certified game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to facilitate game session integrity and dispute resolution. These providers do not receive your contact, financial, or identity document data.
• Legal and Regulatory Authorities: fry9 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or in connection with the investigation of suspected financial crime.
• Fraud Prevention Services: Anonymised or pseudonymised data may be shared with third-party fraud detection systems to identify patterns of abusive behaviour across platforms. No directly identifying data is shared in this context beyond what is strictly necessary.

All third-party data processors engaged by fry9 are required to handle your personal data in a manner consistent with this Privacy Policy and subject to appropriate contractual data protection terms.

7 Cookies and Tracking Technologies

fry9 uses cookies and similar tracking technologies on the fry9 platform to enable core functionality, improve performance, and (where you have consented) deliver personalised content. The types of cookies used are described below.

• Strictly Necessary Cookies: These cookies are essential for the fry9 platform to function. They enable your fry9 Login session to persist, maintain your account security token, remember your language and currency preferences, and ensure that betting transactions are processed correctly. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players use the fry9 platform — such as which pages are visited most frequently, how long sessions last, and where errors occur. This data is used to improve platform reliability and user experience. No personally identifying information is collected via analytics cookies.
• Functional Cookies: These cookies remember preferences and settings you have configured on the platform — such as your preferred deposit method (e.g., bKash), your responsible gaming limit settings, and your notification preferences — so that you do not need to re-enter them on each visit.
• Marketing and Personalisation Cookies: Where you have given explicit consent, fry9 may use cookies to track your on-site activity and deliver promotional content relevant to your betting and gaming interests. You may withdraw consent for marketing cookies at any time via your account settings.

You can manage your cookie preferences through your web browser settings. Note that disabling strictly necessary cookies will prevent the fry9 platform from functioning correctly, including the ability to complete a fry9 Login session or process transactions.

8 Data Security

fry9 applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and fry9 servers is encrypted using SSL/TLS protocols. This applies to fry9 Login sessions, deposit and withdrawal requests, account profile updates, and customer support communications.
• Encrypted Data Storage: Sensitive data fields — including payment account numbers, identity document references, and authentication credentials — are stored in encrypted form in the fry9 database. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within fry9's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose roles require access to specific data categories are granted that access, and all internal access is logged and audited.
• Two-Factor Authentication: fry9 supports two-factor authentication for player accounts and enforces it for all administrative access to platform systems. Players are strongly encouraged to enable two-factor authentication on their fry9 accounts.
• Penetration Testing and Security Audits: fry9 conducts regular security assessments of its platform infrastructure and application layer to identify and remediate vulnerabilities before they can be exploited.

While fry9 takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and interests, fry9 will notify affected players promptly and take immediate remediation steps.

9 Data Retention

fry9 retains personal data only for as long as is necessary for the purposes set out in this Policy and as required by applicable law. The retention periods below apply from the date of the last relevant event (e.g., last login, account closure, or final transaction).

On expiry of the applicable retention period, personal data is either securely and permanently deleted or anonymised so that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

10 Your Data Rights

As a fry9 player whose personal data is processed under this Policy, you hold the following rights in relation to your personal information. To exercise any of these rights, please contact fry9 at [email protected] with the subject line "Data Rights Request". fry9 will respond within 30 calendar days of receiving a verified request.

• Right of Access: You have the right to request a copy of the personal data that fry9 holds about you, together with information about how it is being used. fry9 will provide this in a clear, structured format at no charge.
• Right to Rectification: If any personal data fry9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections — such as changes to your registered name — may require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer needed for the purposes for which it was collected, where you withdraw consent (if consent was the legal basis), or where you object to processing and there is no overriding legitimate interest. This right is subject to fry9's legal retention obligations — fry9 cannot delete data that it is required to retain by applicable law.
• Right to Restriction: You may request that fry9 restricts the processing of your personal data in certain circumstances — for example, while a correction request or objection is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that fry9 provides your personal data in a commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where fry9 processes your data on the basis of your consent — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11 Children and Minors

fry9 is strictly an adult platform. The minimum age to register and use fry9 is 21 years. fry9 does not knowingly collect personal data from individuals under the age of 21.

If fry9 becomes aware that personal data has been collected from a player who is under 21 years of age, the account will be closed immediately, all funds will be returned via the original deposit method, and all personal data associated with the account will be deleted without undue delay, except where retention is required by law for fraud investigation purposes.

If you are a parent or guardian and believe that your child under the age of 21 has registered a fry9 account or provided personal data to fry9, please contact [email protected] immediately. Include your child's registered email address (if known) and we will investigate and close the account as a priority.

12 Changes to This Privacy Policy

fry9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, fry9 will notify registered players by email to the address on file and by displaying a prominent notice on the fry9 platform prior to the changes taking effect.

The version number and effective date shown at the top of this document identify the currently applicable version of the Policy. Continued use of the fry9 platform after the effective date of any revision constitutes your acceptance of the updated Policy.

If you do not agree with a revised version of this Policy, you must cease using fry9 and may request account closure by contacting [email protected]. Prior versions of this Policy are available on request.

13 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by fry9, please contact the fry9 data team using the details below. All communications must be submitted in English.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Queries: "Privacy Policy Enquiry"
• Response Time: Within 30 calendar days for formal data rights requests; within 2 business days for general privacy queries
• Support Hours: 24 hours a day, 7 days a week